The Software

Stronger online sales.
Instant, personal customer service. Lower costs.

It’s a scenario repeated too often on the Web: The abandoned sale. A Web visitor is ready to buy. But first, she has a question—maybe about a delivery timeframe. After clicking around without finding an answer, she gets ticked. She might make a phone call or send an e-mail to get an answer. But most likely, she just leaves. And she never comes back.

Save that sale.

You can provide instant, personal service at the moment a visitor’s interest is highest—and at a fraction of the cost of slower service channels, like the telephone and e-mail. Visitors simply click an image on your Web page—or you can invite the visitor to chat—and questions get answered.

What is CustomerReach?

CustomerReach is on online chat application that allows you to communicate with your Web site visitors in real time. It adds the missing ingredient to close more business online: instantly available, live answers to a visitor’s questions. With CustomerReach, you can also share information about related or higher-level products at just the right time.

Your customer service agents will work with customers through an easy-to-use, tab-based interface. They’ll use time saving tools, like pre-scripted answers to common questions and they’ll have instant, integrated access to other online communication tools.

Even the most user-friendly and design-tested sites will leave some customers confused, which leaves money on the table but with CustomerReach, you’ll save more sales—and even increase average sales for visitors.

Adding this feature to your website enables you to provide an outstanding customer experience. It’s faster than e-mail and easier than picking up the phone.

Brief List of Features

The features include the following:

Real-time chat

Visitor Monitoring

Multiple Agents on a Call

Customizable Interface

Agent-to-Agent Chat

AND MORE..

The complete list of features.

Brief List of Benefits

The benefits include the following:

Seamlessly integration

Improve customer retention

Greet visitors and invite them to chat

Build customer loyalty

Reduce costs