Pricing

The chart below shows the features that are available in the various versions of CustomerReach.

Free Plan Basic Plan Plus Plan Server Edition Communication
X X X X

Live Chat: Chat with your website visitors in real-time.
X X X X

Accept Multiple Chats: Assist multiple website visitors
X X X X

Chat with Other Agents:Instant message other agents.
X X X

Multiple Agents in a Chat: More than one agent can be in a chat with a visitor.
  X X X

Call Transfer: Transfer chats to agents with specific knowledge.
  X X X

Invite vistors to chat: Ask your website visitor questions before they chat.
    X X

Supervisor Monitoring: Monitor live chat sessions for training purposes. 

X X

File Transfer: Send files to visitors.
Free Plan Basic Plan Plus Plan Server Edition Productivity
X X X X

Live Keyword Tracking: See the keywords your website visitors used to reach your site while they're still on your site.
X X X X

Alerts: Hear a message when a vistor arrives on your site.
X X X X

Canned Phrases: Use canned phrases to quickly respond to instant messages. 

  X X X

Geo Location: View the location of your website visitors.
X X

Integrated knowledgebase: The integrated knowledgebase provides you quick answers to common questions.
Free Plan Basic Plan Plus Plan Server Edition Miscellaneous
X X X

Customizable Chat Window: Modify the look of the chat window to match your website.

  X X X

Transcripts: Review chat sessions to improve the customer experience.
  X X X

Surveys: Ask your website visitors questions before beginning a chat.
    X X

Departments: Group agents into departments or skill sets.
Free Plan Basic Plan Plus Plan Server Edition Pricing
Free $24.95 US / User / Month $49.95 US / User / Month One time license fee starting at $399.00 US

Note: Discounts are available for annual subscriptions